An exciting new opportunity for an IT Support Analyst (1st Line & 2nd Line) to work with a leading financial services solutions provider.
Working within a small but talented team, your role will be to support internal business users (approx. 100) with applications, hardware and desktop queries.
You will benefit from a supportive and friendly team keen to embrace a new teammate and help them on their journey.
You will need to have at least 3 years commercial experience supporting 2nd line technical queries.
Day to Day activities include:
- Perform 1st & 2nd line diagnostics
- Setting up new users, building laptop and PC hardware, configuring software and VPN access.
- Adhering to ISO process to deliver a high grade of IT and customer support
- Esnure all tickets are resolved or escalated
- Training and support of new users across software and IT services
- Interactions with globally dispersed end users
Skills & Experience required:
- Experience required working in a 1st and 2nd line IT Support role and management of P1 and P2 incidents
- Experience of using an IT ticketing system
- Excellent communication skills
- Knowledge of PC hardware, software, and their components in a business environment
- Knowledge of Office365 including, but not limited to Teams, SharePoint, Outlook
- Proven troubleshooting skills
- Proven working knowledge of operating systems (Windows primarily) and ISO standards
- Team player with a strong attention to detail
- Positive attitude with a proactive approach to work
This role requires to be on-site full time (5 days per week)
Please send your CV to danielsumpter@spectrumit.co.uk
