Wallace & Carey Inc. is Canada's largest independent distributor, proudly serving customers from coast to coast since 1921. Family-owned and operated, we value teamwork, fairness, and a supportive work environment that recognizes individual contributions to our collective success in profitability, excellence, and growth. *Position: ESM/ECM Developer**Location:* Calgary, AB (Hybrid schedule: one week on-site every 3-4 weeks)
*Employment Type:* Full-Time
*Reports To:* Team Lead, Enterprise Systems We are seeking an experienced ESM/ECM Developer to support and enhance our enterprise service management and content management systems. This role plays a key part in the selection, design, and implementation of innovative technological solutions to advance our operations. *Key Responsibilities:*
* Implement, configure, update, and maintain ESM and ECM systems.
* Troubleshoot and resolve system incidents and performance issues.
* Design, develop, and implement new features and integrated solutions.
* Automate and develop reporting tools.
* Create and maintain technical documentation, workflows, and procedures.
* Manage system changes and conduct user training as needed.
* Collaborate on IT and Digital Transformation initiatives.
* Gather requirements, provide technical expertise, and communicate solutions effectively.
* Lead and mentor within your area of expertise, ensuring timely and cost-effective project completion.
* Partner with third-party vendors to troubleshoot and resolve platform issues.
* Write, test, and maintain business rules using C#, T-SQL, and REST API calls.
* Participate in quality assurance testing. *Qualifications: *_Education and Experience:_
* Undergraduate degree, diploma, or certification in Computer Science with 8+ years of development experience in ESM or ECM systems, or equivalent experience.
* ITIL Foundation certification required. _Skills and Specialized Knowledge:_
* Proficiency in ESM and ECM platforms.
* Strong documentation skills for processes, procedures, and workflows.
* Experience with workflow development and automation.
* Expertise in ITSM tools and technologies.
* Development experience in C#, ASP .Net, IIS, HTML/CSS, and open-source tools.
* Troubleshooting experience and strong knowledge of REST API services.
* Familiarity with agile/DevOps practices.
* Basic T-SQL query writing (SSIS knowledge is a plus). _Abilities and Attributes:_
* Self-motivated with excellent organizational and interpersonal skills.
* Acute attention to detail and strong analytical capabilities.
* Effective communication skills, both verbal and written.
* Capable of thriving in a fast-paced, deadline-driven environment.
* Proactive in developing solutions and improving existing applications.
* Dedicated to creating clear and comprehensive documentation.
* Strong problem-solving skills with a customer-service focus.
* Adaptable and quick to learn new technologies. *Working Conditions:*
* Hybrid work arrangement: one week on-site every 3 to 4 weeks.
* 40-hour workweek with participation in an after-hours on-call support rotation. Job Types: Full-time, Permanent Benefits:
* Company events
* Dental care
* Disability insurance
* Discounted or free food
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* Wellness program
* Work from home
Flexible language requirement:
* French not required
Schedule:
* Monday to Friday
* On call Education:
* Bachelor's Degree (required) Experience:
* ESM or ECM Systems: 8 years (required) Licence/Certification:
* ITIL Foundation (required) Work Location: In person
