It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

Glofox is on a mission to turn fitness visions into seamless reality. Our ever-growing client base spans over 80 countries with an internal team of 200+ dedicated to powering the fitness industry we operate within.

Recently acquired by ABC Fitness Solutions (abcfitness.com), a leading provider of software for the fitness industry. Glofox and ABC combined are even better positioned to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Our values: Best Life, One Team and Growth Mindset encourage us to come together as a team to achieve great work, live our best life at work and see challenges as opportunities.

As a Customer Support Specialist at Glofox, you will be accountable for supporting our diverse customer base predominantly by email, live chat and phone using our support tool Zendesk. You will be responsible for owning customer support issues all the way from initial contact right through until resolution, 24/7, including weekends.

The successful candidate will be an ambitious, customer focused person, who is looking to kickstart a successful career in customer service by operating at a global level.

WHAT YOU’LL DO:

Provide excellent, easy-to-understand support via our various support channels
Identify potential technical issues and report same to our product team
Communicate resolution of issues clearly and effectively to clients
Contribute to our knowledge base and take your own initiative in respect of articles and saved replies
Build positive working relationships with our diverse customer base
Identify and take ownership of problems or issues within a customer and work with the customer to mitigate or resolve them
Demonstrate product capability and functionality
Work with our customers and our product management team to identify new features that will make our product more valuable to our customers
Maintain customer and update details in our CRM

WHAT YOU’LL NEED:

1 years’ experience in a fast paced customer facing role (this doesn't necessarily need to be in a similar company, some of our most successful team members have transitioned from a hospitality / retail background!)
Bilingual – fluent in English and Spanish
Excellent customer relationship skills
Strong levels of empathy and ability to really understand the customer’s pain
Team player, great work ethic and ability to work in a high-paced challenging environment

WHAT’S IN IT FOR YOU:

Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
Medical/Dental/Vision coverage
EAP – we get you help when you need it. Period.
Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
And more! – so many benefits we couldn’t even fit them all here!

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Customer Support Specialist