🚀 Mission: Lottie’s mission is to elevate later life for everybody

👵 Meet Lottie: Please see our careers page for more info about Lottie

👫 Team: Operations

🏷️ Title: Strategy & Ops Manager

💷 Salary: £45,000 - £60,000

🎁 Benefits: 26 days holiday (+Bank holidays) and a range of other benefits. See here

📈 Equity: We have a generous EMI share scheme that all team members will participate in

💻 Office Policy: Hybrid Remote - 2 core days per week in the office, at Lottie’s HQ

🌍 Location: London Bridge, London

🔢 Interview Process: 4 stages (incl. a task). Talent Screen > Hiring Manager Interview > Assessment Interview > Final interview with our Founders. Target time - 2 weeks

🤩 Candidate Experience: Please note with the volume of applicants there may be a delay in response time. The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible

About Lottie

Lottie is a HealthTech start-up, founded by brother duo, Chris and Will Donnelly. Our mission is to elevate later life for everybody and build the later living sector of the future. To date, Lottie has raised over £20m from leading Venture Capital Funds including Accel, General Catalyst, and Kindred, as well as global tech executives like Tom Blomfield (Founder of Monzo Bank) and Dave Wascha (CPTO of Zoopla).

Lottie launched in August 2021 and today offers three core products and services:

Lottie’s Marketplace (B2B2C): A free service helping families and retirees find the UK’s best care homes and retirement living properties.
Found by Lottie (B2B): CRM software tailored to the care and retirement living industry's unique customer journey.
Seniorcare by Lottie (B2B): An employee benefits platform that helps corporates deliver outstanding eldercare support to their employees.

Since launching, Lottie has supported hundreds of thousands of families navigating the later living system, helping thousands begin their next chapter in later life.

The Role

This role will focus on driving overall business performance, collaborating closely with our Commercial, Product, and Marketing teams to push forward our objectives across all products. You’ll play a vital role in ensuring we set the right goals and consistently achieve them through focused and relentless delivery. You’ll take the lead on strategic projects that are crucial to Lottie’s long-term vision. Whether it’s identifying ways to increase supply in a particular region in the UK, project managing the launch of new products, or calculating Customer Lifetime Value, your work will have a lasting impact on our growth and the value we deliver to care-seekers.

What You’ll Be Doing

Drive Performance: Keep track of our business performance by diving deep into data, identifying trends, and ensuring that we’re on the right path to achieving our goals.
Collaborate: Work with the Commercial, Product, and Marketing teams to push forward our Objectives, making sure everyone is aligned and focused on what matters most.
Plan and Propose: Proactively identify areas for improvement across our operations, and propose actions to enhance efficiency, care-seeker experience, and business growth. You’ll be the one to connect the dots and present clear, data-informed recommendations to leadership.
Execute: Ensure the successful implementation of key initiatives by coordinating across teams, tracking progress, and making adjustments as needed.
Communicate: Take the lead on communicating our progress both internally and externally (to stakeholders, partners and the board).

What We’re Looking For

Experience: ~2 years of experience in strategy, operations, product, digital marketing, growth, investment banking, consulting or other related areas.
Analytical Mindset: You’re very comfortable with numbers, love analysing data, and can build models that inform strategic decisions. Experience with SQL is a plus but not required.
Strategic Thinker: You can think big-picture and enjoy working on projects that shape the future of the business.
Self-Starter: You thrive in a fast-paced, sometimes ambiguous environment, and you’re able to work independently to get the job done.
Team Player: You’re skilled at working cross-functionally, collaborating with teams like Commercial, Product, and Marketing to achieve shared goals.

Why this might be exciting

Autonomy and growth: High degree of ownership in a role that has huge potential to grow as the company scales.
Diverse projects: Work across different elements of our products and teams; impacting care-seekers, residents, and care homes.
Skills development: You will develop key hard skills across Analytics, Finance, Project Management and Strategy, opening up a host of future career opportunities.

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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Strategy & Ops Manager