Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful measurement and analytics suite provides visibility, insights and essential tools that drive better results.

Our global team is composed of team members with life experiences, backgrounds, and perspectives that mirror our customers around the world. We seek outstanding candidates who demonstrate a commitment to diversity, equity, and inclusion through continuous learning and skill-building. We aim to support each other to ensure equitable and inclusive experiences, furthering our goal to create a culture of belonging that values the contributions of all team members.

We're proud to have received several awards in Summer 2022, including G2's Easiest Setup, Easiest Admin, Leader, and Easiest To Do Business With. Our CPO was also honored with a Top Women in Media Award, and we were named the Best Overall Mobile Marketing Solution of 2022. These accolades are a testament to the excellence and innovation of our award-winning company.

Get to know Business Development/ The Department

Our Business Development Department is your gateway to an exciting global growth journey at Adjust! We specialize in turning the Adjust platform into recurring revenue streams while forging and nurturing critical partnerships that are the cornerstone of our success. We're also the driving force behind seamless technical integrations and ambitious commercial goals. Be part of a dynamic team that transforms potential into profitability!

Make An Impact/ The Role

As a Senior Customer Success Manager you will be responsible for maintaining a strong relationship with existing clients and ensuring their success through utilizing Adjust’s suite of tools. With your knowledge and deep understanding of the adtech, mobile advertising and/or media industry you bring the right expertise to provide a consultative approach to our customers. Your main goal is to focus on the success of your customers, enabling them to improve their business while increasing lifetime value for Adjust and preventing churn. You will join a global team that is dedicated to putting customers first.

Empower Your Potential/ Responsibilities

Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
Enable successful roll-out of Adjust to customer employees
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
Identify opportunities for customers to act as Adjust advocates
Work with customers on contract renewals, and expansion opportunities
Marshall resources across the Adjust org as needed to support customers needs
Represent the voice of the customer to inform our product roadmap

Bring Your Knowledge/ Experience & Qualifications

5+ years of work experience in Customer Success or Sales roles, especially within mobile user acquisition
Ability to find growth opportunities within your accounts by adding value
Ability to oversee projects and solid handling of project management tools
Ability to work autonomously and own relationships with customers
Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art mobile app tech stack
Proactive personality who enjoys engaging with customers
Excellent communication skills in English
High level stakeholder management skills & a great team player

Enhance Your Experience / Perks & Benefits

Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
International, diverse teams with a strong focus on transparency, feedback and fun
Education opportunities for ongoing professional development & continuous learning
Company onboarding program where you’ll learn the ins-and-outs of our product with your fellow newbies
Flexible workplace policy, allowing you to work either from home or our office space
Generous vacation policy with flexible vacation days
Adjust covers 100% of health/dental/vision insurance for employees and 80% for dependents (with a $1,400 cap)
Support for families that provides a $10,000 stipend to cover fertility, adoption, surrogacy, pregnancy, parenting and pediatric, and menopause services.
401(k) plan with 4% employer matching on the total salary
Paid parental leave to support you and your little ones
Wellbeing support with qualified therapists
WFH program with remote online events (Coffee chats, team events, games, etc.)
Monthly perk stipend to choose the perks that matter most to you

Adjust provides a competitive total compensation package with a pay for performance rewards approach. Total compensation at Adjust is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Depending on the position offered, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical and other benefits.

The expected base pay range for this NY based position is

$80,000—$110,000 USD

More details about our company culture and perks can be found on our career page.

Interested? Let's Talk!

We understand that imposter syndrome may sometimes hinder exceptional candidates from applying. So, don't hold back—apply with confidence! We're excited to hear from you and can't wait to chat!

Equal opportunity employer

Adjust is proud to be an equal opportunity employer. We champion a diverse and inclusive culture in all of our offices around the globe. We understand that all candidates are individuals with unique backgrounds and talents. At Adjust, we assess candidates on qualifications, merit and business needs. We do not discriminate based upon race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other applicable legally protected characteristics. If you see a position that excites you, please apply! We would love to have you join us in our mission to build a global tech company where we're all proud to belong to.

⚠ Adjust works with applicants through our Careers page and adjust.com email addresses. If you are contacted through other unofficial channels, it may not be legitimate. Confirm the information here and feel free to apply directly below.

Adjust jobs

Senior Customer Success Manager