As a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Service Support Technician to provide carry out day to day tasks and to assist end-users by diagnosing, troubleshooting and resolving hardware, software and network related issues.

The applicant will act as the first point of contact for any technical issues arising within the company and will learn the skills necessary to support the company computer network competently, confidently and effectively.

Required technical Skills

Knowledge of windows 10/11 (Windows Server 2019/2022 advantageous) and M/S office.
Understanding of networking basics.
Knowledge of Computer Hardware.
Demonstrate the importance of security, by identifying the types of threat facing business.

Soft Skills

Good written and verbal communication, and ability to effectively document procedures.
Ability to use initiative and use critical analysis to effectively resolve problems in a timely manner.
Flexibility to adapt to changing work patterns in response to issues and problems arising.
Ability to think critically and analytically to identify patterns in problems creating focused solution paradigms.

Main Job Tasks and Responsibilities

Provide first and second-line IT support to end-users.
Assist with the installation, configuration, and maintenance of IT equipment and software.
Monitor and respond to service desk tickets, ensuring timely resolution of technical issues.
Troubleshoot and diagnose problems, offering effective solutions and escalating when necessary.
Support their IT team in various projects, contributing to the planning and implementation of IT systems.
Conduct regular system checks, patching and preventive maintenance to ensure optimal performance.
Responsibility for maintaining and managing the company’s data backup systems.

Additional Duties/Requirements

Perform other duties from time to time as required.
Work out of hours when required.
Must live within one hour’s drive of Stockport

Remuneration/Benefits

Salary: Dependent on experience.
Pension Scheme (including PHI and Death in Service benefits).
37-hour week (9-5.30 Monday – Thursday, 9-5 on Friday).
22 days’ holiday moving to 27 days.

Responsible to: Technical Services Manager

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Technical Services Support Technician