The role as Service Desk Technician

A fantastic opportunity has arisen for an enthusiastic and motivated Service Desk Technician to join our IT team based in Letchworth, Hertfordshire. Reporting to the Head of IT your primary responsibility will be to provide a hands-on IT support service for incidents and service requests.

You will assist with the maintenance and operation of our computer systems and software.

About you

You will be educated to GCSE level, including maths and english

Ideally you will have a BSc/BA in Computer Science or a related field

ITIL Foundation v 3/4, Microsoft Certified Professional (MCP) certification and CompTIA A+ are also desirable

You will have strong problem-solving and analytical skills.

You will combine an excellent understanding of Microsoft Office 365 applications with the importance of customer service.

What you will get in return:

Competitive package
25 days holiday (increasing with service) with an additional day for your birthday
Generous Pension Scheme (Up to 15% total contribution)
Discretionary Bonus
Flexible Working, providing you with flexibility around your hours and location
A range of benefits to support physical & mental wellbeing (including discounted gym membership, EAP programme with mental health support, private healthcare through BUPA, and access to a discount platform)
Up to 3 paid volunteer days per year to support with one of our volunteering projects
Training & development opportunities, with funding towards professional membership

Croudace Homes Limited jobs

Service Desk Technician