Palmers Lodge is a unique backpacker hostel located in Swiss Cottage, NW3. Open since 2006, we have gained an enviable reputation for offering budget accommodation in a distinctive Victorian Mansion and for providing excellent customer service. Now we are seeking an Assistant Hostel Manager to join our team and take our guest experience to new heights.

Your Role and Responsibilities:

As Assistant Hostel Manager, you’ll be working closely with the General Manager, bringing our hostel’s vision to life by driving daily operations, supporting a strong team, and meeting our business goals.

Achieve Business Targets: You will contribute towards achieving revenue and performance targets across all areas of hostel operations, including food and beverage, guest services, and activities.
Revenue and Cost Management: Responsible for maximizing revenue by managing room occupancy, services, and sales, while also controlling expenses to ensure efficient operations and profitability.
Team Management and Support: Support the General Manager in overseeing a team of dedicated employees and occasional volunteers. You’ll take charge in managing shifts, delegating responsibilities, and training team members.
Hands-on Operational Support: Step into various roles as needed, from reception to housekeeping to food and beverage service, ensuring smooth daily operations and exceptional guest experience.
Guest Relations and Quality Service: Provide a high standard of service for our guests, making each visitor’s stay enjoyable and memorable, and handling any issues professionally.
Event Coordination: Plan and oversee hostel events and community-building activities that foster a lively, inclusive environment and encourage guests to connect.
Safety and Compliance: Ensure all hostel areas are safe, clean, and compliant with Health & Safety regulations, providing a secure space for both guests and staff.

Skills and Experience We’re Looking For:

Our ideal Assistant Hostel Manager is a flexible, organized professional with an eye for detail and a passion for hospitality.

Previous Leadership Experience: Experience in hospitality or customer service, ideally with team management responsibilities, is highly desirable.
Operational Knowledge: Experience in running day-to-day hostel or hospitality operations, including housekeeping, reception, food, and beverage service.
Customer-Facing Skills: Experience in a face-to-face role with customers, with an ability to handle guest requests and feedback gracefully and effectively.
Adaptability and Flexibility: Able to work different shifts, including evenings, weekends, and holidays, and adaptable to various operational roles.
Organizational Skills: Strong time management and organizational skills, with the ability to juggle multiple tasks and responsibilities smoothly.

What We Offer:

Competitive Pay: £28,000 - £32,000 per year
Employee Perks: Access to hostel discounts, events, and activities.
Growth and Learning: Opportunities for training and career development in various areas such as Sales & Marketing, Finance, and Food & Beverage.
A Unique Work Environment: Be part of an international, dynamic team and engage with a global guest community.

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Assistant Hostel Manager