Klarius Products Ltd is the largest manufacturer of aftermarket emissions components in the UK, based in Cheadle, Staffordshire. The business offers a range of over 10,000 premium components, available with next morning delivery in vast majority of the UK. Parts offered by Klarius include exhausts, catalytic converters (CATs), diesel particulate filters (DPFs), mountings and accessories – all of which are designed to match or exceed the application performance of the equivalent OE part. Products cater for most of the automotive spectrum, incorporating everything from SUVs to sports cars, classics to light commercial vehicles and everything in-between.

Role brief:

We are currently looking for an IT helpdesk support technician to support Klarius Products. This includes but is not limited to maintenance and support of desktop/server hardware, including desktops/laptops, printers and phone systems. The support, maintenance and development of existing software applications written in Excel and Access. The successful candidate will have to be able to work from the office 5 days per week to support with on-site IT issues.

Key tasks of the post will include:

Handle day-to-day enquiries received from the organisation
Ensuring a high-quality of customer service is provided at all times
Using your IT knowledge to fact-find and problem solve
Ensuring that IT stocks are maintained at appropriate levels
Ensuring the departmental records are kept up to date and maintained, including annual contracts, software licenses, and business assets

Training and skills

ESSENTIAL: IT Technical Support experience
ESSENTIAL: Windows Server experience
ESSENTIAL: Remote desktop support experience
ESSENTIAL: Familiarity with network hardware, standards and protocols: Active Directory, Firewalls, Switches, Access Points, TCP/IP, SNMP, SMTP, DNS, DHCP, WSUS, VPN, IP Telephony
ESSENTIAL: Office 365, including VBA
DESIRABLE: Symantec Endpoint Protection
DESIRABLE: Mimecast
DESIRABLE: SQL
DESIRABLE: Access
DESIRABLE: Exposure to programming languages such as VB
DESIREABLE: I-series exposure

The person:

· Excellent interpersonal skills and team player.

· Excellent written and spoken English.

· Maintain and create proper documentation for systems support and maintenance.

· Be self-motivated and detail-oriented.

· Proactive identification of any potential problems and propose improvements

· Achieving and maintaining the required level of technical knowledge and qualifications that is necessary for the role.

· Regular feedback to users on progress and resolution via email, telephone and face to face updates

· Undertaking any other reasonable activity as requested

Hours of work:

Mon-Fri: 09:00-17:00 (negotiable)

Salary:

· c£30,000

Benefits:

33 days annual leave (inc. BH)
Support for continuing professional development (further study opportunities)
Annual merit pay award
Employee discount scheme

Industry

Motor Vehicle Manufacturing

Employment Type

Full-time

Klarius

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Information Technology Support Technician