Salesforce Administrator / Technical Support Engineer

X4 Group are looking to hire a Salesforce Administrator / Technical Support Engineer, based out of our London office, to help us continue our Salesforce CRM/ATS development journey, and support our global staff base. With 100 people across the UK, USA, Germany and New Zealand we’re an award-winning international group of specialist recruitment brands (core STEM sectors being Technology, Life Sciences, Engineering and Financial Services) dedicated to empowering people to succeed.

Location: Near Blackfriars, Temple tube, at 58 Victoria Embankment, London

Purpose of Role:

To support, administer and develop our Salesforce based CRM/ATS product and our wider tech stack through the creation of custom flows and third-party integrations, and provide onsite and remote first line support to our global staff base.

Key Responsibilities:

Administration, support and development of our Salesforce based CRM/ATS system
Creation of custom Flows and Workflows in Salesforce to enable automation of various recruitment processes
Constant process improvements, working with senior stakeholders to optimise the CRM/ATS to drive productivity and efficiency enhancements
Supporting the integration and administration of third-party systems including front and back-office software, VOIP platforms and various recruitment specific technology products
Providing first line technical support to users both in London and our global offices with issues around the Microsoft Office 365 product suite, including administration of Active Directory and Group Policies
Liaising with our third-party IT support provider to support projects such as server upgrades and SharePoint migrations
Contributing to the X4 Intelligence Committee – focused on business technology improvements through automation, AI (Artificial Intelligence), operational efficiency and technical integrations to improve sales performance

Desired Experience:

Minimum 2 years’ experience working with Salesforce in an administration or development capacity
Experience working on recruitment CRM or ATS platforms, or similar sales-related CRM / ATS systems
Experience providing technical support to an Office 365 environment, using ticketing systems and providing at-desk and remote support

Skills & Capabilities:

Organised, methodical and structured approach to product administration and technical support
Excellent communication and stakeholder management skills
Confident, approachable and customer focused mindset
Proactive approach to product development, systems optimisation and learning new technologies
Capable working both independently and as part of a team
Positive approach to contributing to wider operational needs of the business as required

Why X4?

Competitive salary/package available

Medicash health cash plan

Gym membership

Competitive pension scheme

Many other company perks – days out/lunches/free fruit/open bar/xmas and summer parties/birthday leave/wellbeing leave etc.

Company culture and employee engagement is a top priority. We are an ambitious and hard-working bunch who are also extremely friendly and sociable, making X4 ideal for those looking to join a vibrant and rewarding company. Our core company values of Inspire, Innovate, Improve and Include give the business the right growth mindset needed to make it a great place to work. We are proud of the inclusive and collaborative environment we have built and are always looking for individuals who can be a great culture add as opposed to a culture fit.

Our Company Ethos: The X4 Way

Bring YOUR brilliance every day
Positivity breeds possibility
Nothing worth having is ever easy, get comfortable being uncomfortable
Solutions not problems
Progression, not perfection
We grow through change
Challenge mediocrity
Failure is not fatal, not trying is
Winning together is better
Go home proud

X4 Group

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