IT Support Analyst - £35,000 - £45,000 - London, Onsite.
IT Support Analyst to join a top London Markets specialty insurer. You will provide 1st/2nd line level support and resolve technical issues for staff across London, Australia and Bermuda. This is a great opportunity for someone who is early into their IT career and has a desire to progress a career in IT Service Delivery.
Responsibilities
Provide 1st to 2nd line support at a high level of service across all levels of seniority including Senior Management and VIPs
Manage tickets via ServiceNow
Deploy any application and system changes in line with the change management process
Ensuring that Servers and Desktops are up to date with necessary software patches and updates, following the agreed schedule
Troubleshoot Outlook along with any issues relating to Office 365 and Exchange Online
Ensure all IT equipment is maintained to an exceptional condition
Responsible for any incidents, service & Change requests/problems
Troubleshooting RDS issues
Provide out of hours support on a scheduled rota
Skills and Qualifications required
Knowledge of MDM - Jamf
Experience in using Service Desk ticketing tools
Microsoft 365, Office Suite
ITIL training can be provided if necessary
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