Working as part of a global team , this role is responsible for the management of supplier relationships and performance for our Global finance and trade-in business and across the Organisation. The role will manage the full supplier management lifecycle from sourcing, selection, onboarding and run and includes the ownership of the procurement, outsourcing and supplier management processes, including negotiations of new contractual and commercial relationships. The role requires excellent supplier management capabilities, commercial leadership, negotiating skills and strong supplier management experience.
Essential Duties and Responsibilities :
- Manage Glow’s preferred supplier list to include supplier contact information, contract details & key clauses, categorisation, core competence and commercials
- Manage contract renewals, change requests, SOWs across the supplier universe
- Work with legal and external counsel to ensure all contractual obligations are met and that all partners are approved against the Glow acceptance criteria for onboarding and run management
- Engage with business leaders, product owners and SMEs to ensure effective partner oversight and performance metrics
- Responsible for the maintenance and storage of all supplier contracts, due diligence and reference material
- Respond and participate in global audit (ISO, Internal, Partners) & RFP due diligence requests as required
- Monitor and report on partner spend, obligations exposure and contract renewals utilising partner management tools
- Manage partners in adherence with the Supplier Management Framework including due diligence at onboarding and ongoing. Provide feedback on supplier performance to management and Glow’s operational & risk committees
- Facilitate internal and external supplier meetings as they relate to performance, service levels and commitments. Track and follow-up on outstanding actions
- Support & drive the development of software enhancements to deliver against the goal of ‘automation’ across the end-to-end partner framework
- Support all commercial aspects of implementation, including supplier on-boarding and exit, management of change requests, and resolution of ongoing supplier management issues and disputes
- Govern and manage final approval process for contracts with third party suppliers ensuring that the sourcing related procurement policies and procedures are followed by the key stakeholders
- Support the development and implementation of an appropriate supplier risk assessment framework to ensure ongoing risk assessment is handled in the appropriate time frame based on third party risk tier and support internal Service Owners to deliver on-going supplier risk management processes
Successful candidates will be able to coordinate, collaborate, lead, and thrive in a fast-paced, matrixed, customer-driven environment and demonstrate strong business acumen to drive growth-oriented thinking. Aside from managing key external partners, this role requires close working relationships and navigation across multiple stakeholders including executive, technology, product, and security.
Knowledge, Skills, and Abilities
- Relevant academic qualifications and/or industry-relevant equivalent experience
- Critical, analytical and systematic problem-solving skills, strong attention to detail
- Demonstrable commercial, strategic, and legal orientation with experience of procurement, contract execution & management
- Able to meet deadlines and set logical priorities
- Proven organisational skills
- Collaborative relationship /people management skills
- Outstanding written and oral communication skills
Essential skills/experience
- Supplier and contract management background including obligations management, data, DPA and GDPR, service level tracking and review
- Proven and current track record of sourcing suppliers through to contract execution and ongoing management
- Demonstrable commercial, strategic, and legal orientation
- Demonstrable experience of procurement, supplier lifecycle management in a fintech or equivalent financial services business
- Ability to manage multiple priorities in a fast-paced project delivery environment
- Experience in client, relationship, and stakeholder management in a Global organisation
- A team player excited by the prospect of being a key member of a financial services technology firm that is working to transform the industry
- Experience working collaboratively in a cross functional team in an agile environment
- Comfortable working independently, as well as in a team-oriented, collaborative environment
- Comfortable performing repetitive tasks
- Ability to liaise with internal stakeholders and manage relationships while being assertive to ensure completion of stakeholder tasks
- Good analytical and data reporting skills with strong attention to detail
- Experienced in working with approval systems and related defined workflows
Desired skills/experience
- Experience in a start-up / technology business
- Operate effectively in a matrix organisation
- Integrity and desire to make a positive impact within financial services, technology, and society
- Excellent communication and network skills
- An enthusiastic self-starter who looks for new ways of working
- Ability to work in a fast-changing environment and deliver quality results while under time pressure.
- A good understanding of and confidence in navigating internal governance structures
- Experience preparing materials and presenting to senior stakeholders
- Proficient in the Microsoft suite – Excel, PowerPoint, Project and Word
