About CDW
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.
Job Summary
CDW UK is currently in the process of rolling out our ServiceNow platform, and we are seeking a Business Analyst to join our expanding team in support of this mission critical platform. As a Business Analyst, you will possess the knowledge and skills necessary to comprehend business requirements for information and insight, enabling informed business decisions.
The role involves understanding all processes within CDW's ServiceNow instance, including but not limited to, CSM, ITSM, and CMDB.
Key responsibilities
CDW UK is currently in the process of rolling out our ServiceNow platform, and we are seeking a Business Analyst to join our expanding team in support of this mission critical platform. As a Business Analyst, you will possess the knowledge and skills necessary to comprehend business requirements for information and insight, enabling informed business decisions.
The role involves understanding all processes within CDW's ServiceNow instance, including but not limited to, CSM, ITSM, and CMDB.
Responsibilities include:
- Analyse existing business processes, workflows, and systems to identify inefficiencies and areas for improvement.
- Document business processes and related procedures to provide CDW with visibility of the current state.
- Collaborate with stakeholders across various departments to gather and document business requirements.
- Translate business requirements into detailed technical specifications and user stories.
- Facilitate workshops and meetings to elicit requirements, gather feedback, and drive consensus among stakeholders.
- Work with the development team to maintain accurate and up-to-date process maps as new functions and features are released.
- Collaborate with CDW business systems Product Owners, Solution Architects, to provide recommendations for solutions and work with stakeholders to identify objectives, opportunities, and potential benefits.
- Develop a strong understanding of products and solutions currently in use, focusing on business outcomes.
- Conduct thorough analysis of data and metrics to measure process performance and identify optimization opportunities.
- Provide recommendations for process improvements, automation, and system enhancements.
- Participate in the Agile development process, including sprint planning, backlog grooming, and user story prioritization.
- Collaborate with Testing/QA teams to define test cases and acceptance criteria for user stories.
- Assist in the development and maintenance of documentation, including user manuals, training materials, and process guides.
- Stay informed about industry best practices, emerging technologies, and trends in business process management.
Qualifications, Skills & Experience
Must Have:
- Minimum of 5 years of experience as a Business/Process/Systems Analyst.
- Strong understanding and practical experience with ServiceNow, encompassing its modules and functionalities.
- Proficiency in Agile methodologies, particularly in the context of ServiceNow development.
- Proven ability to collaborate with stakeholders to elicit current-state business processes effectively.
- Skill in comprehending, exploring, and documenting processes and procedures.
- Excellent analytical skills, enabling the translation of business requirements into technical specifications.
- Experience of mapping and creating business processes, services and functions to visualise how they do and could work, including the organisation, people, processes, information, data and technology.
- Experience of defining success criteria and measures, including outcomes, key results and key performance indicators.
- Options assessments, from exploring feasible options for business problems and opportunities.
- Effective problem-solving skills.
- High level of accuracy and attention to detail.
- Good understanding of both Waterfall and Agile methodologies.
- Familiarity with ITIL principles.
- Demonstrated track record of delivering results while managing competing pressures and deadlines, while maintaining attention to detail and quality.
- Passion for technology and its potential to drive positive business impact.
Nice to have:
- Certification in Business Analysis or ServiceNow.
- ITIL V3/V4 certification.
- Certified ScrumMaster (CSM) certification.
- Demonstrated experience in Process and Systems Analysis across multiple interconnected or integrated platforms.
Personal Attributes
- Self-organising
- Ability to work both independently and as a member of an established team.
- Articulate and credible.
- Quality and detail orientated.
- Positive attitude and influence on others.
- Fast learner and able to adapt to modern technology and keep abreast of current industry trends and practice.
- Excellent communicator in all forms to key customer stakeholders.
- Excellent organisation and time management skills.
- Able to achieve potential, stay inspired and motivated.
- Desire to retain the highest levels of accreditation in specialist focus.
- Be genuinely excited about solving business problems.
- Passionate about technology and the impact it can have on business and our customers.
More about CDW and your career with us:
At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.
CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.
We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.
Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?
What we offer:
Life Assurance
Competitive Contributory Pension
Private Medical Insurance
Enhanced Maternity Pay
25 days holiday + bank holidays
Option to buy additional holiday
Dental Insurance
Season Ticket Loan + additional perks
