Level 2 ERP Support
Uxbridge, London
Hybrid Working: Minimum 3 days per week in the office
Role Overview
As a Level 2 ERP Support specialist, you will be the primary point of contact for analysing and addressing tickets raised by our business users across Europe and the Asia-Pacific (APAC) region. This hands-on role involves system setups, configurations, training, and documentation to prevent errors. For more complex issues, you will work with our internal and external ERP specialists.
Key Responsibilities:
- Provide Level 2 ERP support for international markets, focusing on Europe and APAC.
- Manage and resolve support tickets raised by business users.
- Continuously train users and create detailed documentation to support system use and minimize issues.
- Collaborate with the International ERP Team, key business users, support partners, and the infrastructure team.
- Stay updated with industry trends and changes in D365 FO standards.
Ideal Candidate Attributes:
Technical Skills:
- Minimum 3 years of experience supporting D365 FO in a sales or distribution environment.
- Strong understanding of business processes, particularly order processing management.
- Fluent in English (additional European languages are a plus).
- Knowledge of D365 Retail and Commerce (preferred).
- Microsoft certification for D365 Finance & Operations (preferred).
Personal Skills:
- Excellent problem-solving and analytical abilities.
- Strong multitasking and detail-oriented skills.
- Good communication, capable of explaining complex concepts clearly.
- Adaptable to tight deadlines and changing requirements.
- Strong documentation skills.
- Ability to thrive in a multicultural, international environment.
- Proactive in seeking continuous improvement.
Work Environment & Benefits:
- Based in Uxbridge, London, with excellent public transport links and parking.
- Hybrid working, with a minimum of 3 days per week in the office.
- Occasional international travel may be required.
- Applicants must hold the right to work in the UK.
- Salary – £40,000 - £45,000pa
- Performance Bonus – 8% based on agreed company objectives
- Probationary Period – 6 months
- Holiday Allowance – 25 days pa pro-rata, increasing incrementally annually by one from the second full year of employment to a maximum of 30 days per annum.
- Group Personal Pension – employer contributions 4% and employee contributions 4%
